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We have no way of knowing what Currys initiated that would take so long; so we have no way of telling you how long it should take.
IF this is as new PC, there is no reason why the seller would have to "reset" it; thus, I suspect it's a used or returned PC, and if you paid full price for it, your're entitled to a new one.
If it were mine, I would take it BACK and demand a refund -- as you are entitled to a working PC when you buy one.
Good Luck
I am a volunteer and I do not work for, nor do I represent, HP.
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I am a volunteer and I do not work for, nor represent, HP
38,402
8,283
3,268
HP Recommended
We have no way of knowing what Currys initiated that would take so long; so we have no way of telling you how long it should take.
IF this is as new PC, there is no reason why the seller would have to "reset" it; thus, I suspect it's a used or returned PC, and if you paid full price for it, your're entitled to a new one.
If it were mine, I would take it BACK and demand a refund -- as you are entitled to a working PC when you buy one.
Good Luck
I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!
If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.
I am a volunteer and I do not work for, nor represent, HP
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HP Recommended
OK -- so that explains why they did the "reset".
If they instituted a routine that actually "wipes" the drive, it could take several hours -- and then some time to install and configure the OS.
IF this runs overnight and is STILL not working tomorrow, then I would return it.
Otherwise, if it works, then you end up with a working PC at a bargain price.
Be sure to come back here if you need more help.
Good Luck
I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!
If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.
I am a volunteer and I do not work for, nor represent, HP
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