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‎03-16-2017 09:15 AM

HP Recommended
Product: HP 245 G5 notebook
Operating System: Microsoft Windows 7 (64-bit)

Left side USB 3.0 and 2.0 ports are not working in my laptop. but the right side USB 2.0 port is working. i have looked in to device manager and tried to update USB Driver. But it shows that the driver is not available contact your product service provider. plz help me to install the driver. what should i do.

2 people had the same question
3 REPLIES 3

‎03-16-2017 09:23 AM

HP Recommended

Hi:

 

Download and install this driver and restart the PC.

 

This package provides the AMD USB 3.0 Driver for supported computer models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72680.exe

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‎11-18-2017 04:48 PM

HP Recommended

After searching for 2 days for an answer why my left side usb wasn't working, you saved my day with this link!  http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72680.exe They work perfect now!  Thank you!

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‎11-18-2017 05:03 PM

HP Recommended

You're very welcome.

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