smc381 Tutor
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Lock screen password query

Microsoft Windows 10 (64-bit)

My laptop is having to go into HP for repair. Have email from them with details and one of the instructions says to ensure no passwords are needed.


I have removed need for pin/password when you boot up but cannot work out how to get it so you don't need password if lock screen comes on. Is there a way???? :QuestionMark:

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Lock screen password query

Hello @smc381 


You simply need to ensure the password is gone - left alone blank


  1. Click on Start button, search for and then open the Control Panel in Large icons view. Click on User Accounts.


  2. Under the “Make changes to your user account” section, click Manage another account.


  3. You’ll see all the accounts on your computer. Click the account you’d like to remove the password for.


  4. Click the “Change the password” link.


  5. Enter your original password and leave the new password boxes blank, click on Change password button. It will remove your administrator password immediately. Blank password fields mean NO password.



Let me know how it goes

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Lock screen password query



Thank you for posting your query on HP Community,


As you have mentioned in your post that you're about to send the unit in for repair, please remember to backup all your important data and once done, you can go ahead and format the hard drive.


Next thing, regarding the password. I would recommend you go through the steps suggested in this support document for - HP PCs - Managing User Accounts and Logins (Windows 10)


Please check for the steps under - Removing a password from a local account & Disabling the password requirement


Let me know how it goes for further assistance!


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