Locked keyboard

[Historian58]

I have a Pavilion dm1 laptop and the keyboard has stopped functioning.  There is no number lock on the keybord so could you help me please?

[Echo_Lake]

@Historian58
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Historian58]

My laptop computer model Pavilion dm1 - the keyboard now appears to be working.  I had not used the computer for some months and that may have caused the problem but I am happy it is now working.  Thank you for your help.

[Echo_Lake]

@Historian58

Thank you for posting back.

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!