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HP Recommended
Microsoft Windows 8.1 (64-bit)

Hi,

 

I lost the email Account I created to install/register the Windows 8.1 during the time of purchase.

 

How can I recover it? I completely forgot the email id.

 

I have the HP Registration information and care pack certificate. Can HP help me to recover my email id from their account? I believe I may have provided the email id during the purchase.

 

I also have the back up CDs of Windows 8.1. Will it have the email id information in it?

 

Please help me!

 

 

1 REPLY 1
HP Recommended

@ArunChan 

 

Welcome to the HP support community.

 

I understand that you want to reset the Windows password, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.