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05-26-2023 05:17 AM
I lost the email Account I created to install/register the Windows 8.1 during the time of purchase.
How can I recover it? I completely forgot the email id.
I have the HP Registration information and care pack certificate. Can HP help me to recover my email id from their account? I believe I may have provided the email id during the purchase.
I also have the back up CDs of Windows 8.1. Will it have the email id information in it?
Please help me!
05-29-2023 03:09 PM
Welcome to the HP support community.
I understand that you want to reset the Windows password, I am glad to assist you.
Follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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