MAC Air doesn't see my HP OfficeJet printer even though they are both on the same Wi-Fi SSID.

[dd-cooley]

I was trying to connect my HP OfficeJet H8015e printer to my MAC air computer.  Both the computer and the printer are connected to the same Wi-Fi network.  When trying to ADD the HP OfficeJet H8015e printer to the MAC (in printers & scanners of System Settings) the printer does not show up.

When using the HP app to runs a diagnostic on the printer I get an error message that says "Driver Check Issue".

I tried to update the software & drivers, but was not able to figure it out.

[Jerry_57]

Hi @dd-cooley,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your Mac Air is unable to detect your HP OfficeJet H8015e printer despite both being on the same Wi-Fi network. Follow these steps to resolve the issue:
 

Ensure Wi-Fi is Enabled on Printer:
 

• Check that your printer’s Wi-Fi is turned on. This can typically be done via the printer’s control panel.

Run Wireless Network Test:
 

• Use your printer’s menu to run a Wireless Network Test. This will print a report with detailed diagnostics and suggestions to resolve any identified issues.

Check MAC and Printer Connection:
 

• Verify that both your Mac Air and your printer are connected to the same Wi-Fi SSID.
   
• On your Mac, click on the Wi-Fi icon in the menu bar to confirm the connected network.

Reboot Devices:
 

• Turn off the printer, Mac Air, and the wireless router. Turn them back on in the following order: router, printer, then the Mac.

Printer in System Preferences:
 

• Go to System Preferences > Printers & Scanners on your Mac.
   
• Click the plus (+) button to add a printer.
   
• If the printer does not appear, click Reset printing system to remove all existing printer settings. This can help resolve conflicts and find the printer again.

Check Firewall:
 

• Temporarily disable any firewall or security software on your Mac, which may block printer connections, then check again.

Use HP App:
 

• Ensure the HP app is updated. It can assist in connecting your printer to the network and installing necessary drivers.

Troubleshoot Driver Issues:
 

• If there's a "Driver Check" error, verify that the correct driver is installed. Visit Official HP® Support to download and install the latest driver for your printer model.

Access HP's Embedded Web Server (EWS):
 

• Enter the printer’s IP address in your web browser to access EWS to further configure the printer. 
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support