07-08-2019 06:49 AM
Every time I use the laptop, my keyboard's keys don't work, after a while it starts working and then doesn't work again (not all keys), so I use the on-screen keyboard. Is this a software problem? How to recover? (g7-2210st)
Solved! Go to Solution.
07-10-2019 12:22 PM
Thank you for posting on the HP Support Community.
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- Did this happen after a recent window or software update?
- Have you tried with an external keyboard?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Next, uninstall keyboard device from device manager:
- Use shortcut keys Win + X on Windows 10.
- Select Device Manager.
- Expand the entry. Right-click the Keyboard and select Uninstall device.
- You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
- Reboot the computer. this should fix the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
07-12-2019 05:00 AM
I selected the default settings of the BIOS. I removed the keyboard device from the device manager. Then I ran the Hp Pc Keyboard Test.Error cookie : 635850-96U9N1-MFPX1F-G1LX13. Previous test result :635850-96U99H-MFPX1F-G1M013. Hp Keyboard-troubleshooter could not find the problem. I also had this problem while my computer was in windows 8, I have still upgraded the version. I guess there is no other option except hard reset.
07-13-2019 11:00 AM
This is Keyboard Keypress Failure code, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee