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upanshu82
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Message 1 of 2
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Model - HP envy X360 15" Ryzen 7 4700u overheating when in sleep mode

HP Recommended
HP envy x 360 15" ryzen 7 4700u
Microsoft Windows 10 (64-bit)

The laptop would become hot (very hot) after i have closed the lid and it has gone in sleep mode ( or so it seems ). 

Fan would turn off sometime but sometimes it would stay on. If I'm in a rush and i close the lid and keep it in my bag it would come out piping hot. 

I have checked that the option of 'what happens when i close the lid' is set to sleep in all options (battery and power). 

1 its a brand new laptop

2 i have already tried updating all the drivers and windows update, heck even through 'HP support assistant' 

3 I have not changed any setting on the laptop for hardware or software 

4 Since its new not a lot of data is stored, not even a lot of software

 

Please help, Thanks 

 

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@upanshu82

Thank you for posting on HP Support Community.
 

I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue: 
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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