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Member Since: ‎03-01-2014
Message 1 of 2 (1,376 Views)

My HP Pavilion G7-1338DX laptop Usb Ports are not working

Hi, My usb ports area not working after i  install windows 8.1.... my Laptop HP Pavilion G7-1338DX came with windows 7... My hard drive crashed few months back... so i installed new one with windows 8... When i updated to 8.1.... 2 out of 3 usb ports are stopped working and even the workiing usb port  also works only i connect  mouse and keyboard...when i try to connect external hard drive and iphone it wont recognise the i tried to uninstall the drivers in device manager and restart the system same problem....even i try to remove the battery for 15  mins and restart the system same problem..... so please help in this problem to solve the issue..


thanx in advance

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HP Support Agent
Posts: 10,400
Member Since: ‎08-31-2013
Message 2 of 2 (1,342 Views)

Re: My HP Pavilion G7-1338DX laptop Usb Ports are not working

Hi rajuch. Unfortunately HP does not offer Windows 8.1 drivers for your notebook. You might be able to find your Chipset drivers from Intel:  Intel® Driver Update Utility

I work on behalf of HP

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