10-21-2019 10:35 AM
So I have a HP 15 Notebook PC and lately it has been randomly shutting itself down while I'm using Microsoft Excel and my Calculator at the same time. I don't know if running the 2 at the same time would be related but either way its frustrating. I'm not the most electronically minded person but if anyone has any thoughts on the problem any help would be greatly appreciated.
10-23-2019 03:18 PM
@Gitch4, Welcome to HP Support Community!
The random shutting down of your PC can be addressed by isolating the issue. Here's what you need to do, start with a hard reset as per HP standards: Click here for details.
Do the windows suddenly shut down without warning or you get an error before it turns off?
This might be caused by one of several issues. Windows could be set to restart automatically when certain system errors occur. A BIOS update can also resolve the issue. Use the information in this document to resolve issues with the computer restarting unexpectedly.
If the computer restarts unexpectedly and then does not start to Windows, see one of the following documents for steps to resolve this issue:
· HP Guided Solution - No Power or No Boot Troubleshooting for notebook or desktop computers.
· Computer Does Not Start (Windows) for notebook computers.
For detail and further instructions CLICK HERE
(By the end of this article all the issues should be resolved)
Also, have you attempted to capture any error message that appears before or after the device restarts?
Did you try updating the BIOS to resolve the issue? (If not, please click here to find and install it)
Keep me posted for further assistance.
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