12-28-2016 11:17 AM
My laptop only charges when in sleep mode or when switched off. I have tested my charger properly and it is fine. When I charge my laptop when it is on, the charging area goes orange for a few seconds then white which is what should only happen when your laptop is fully charged. However my laptop does this even with 8% of battery left. It seems like the laptop always thinks it's fully charged when on. How do I fix this?
12-28-2016 05:54 PM
You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.
It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.
You might find the answer to your battery/power issue as you work through the steps in that HP support article.
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