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My Laptop Only Charges When Off Or In Sleep Mode

HP Recommended
HP Pavilion 15-au072sa
Microsoft Windows 10 (64-bit)

My laptop only charges when in sleep mode or when switched off. I have tested my charger properly and it is fine. When I charge my laptop when it is on, the charging area goes orange for a few seconds then white which is what should only happen when your laptop is fully charged. However my laptop does this even with 8% of battery left. It seems like the laptop always thinks it's fully charged when on. How do I fix this?

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HP Recommended

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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Been going over what you sent me for the past few days. None of them have worked so far.

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