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Honor Student
Posts: 2
Member Since: ‎02-19-2017
Message 1 of 4 (132 Views)

My Laptop turns off (shuts down) suddenly without any warning

Product Name: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 8 (64-bit)

My Laptop turns off (or shuts down as in the case when laptop's battery discharges completly) suddenly without any warning. And I have to put my charger back to turn it on. 

When I turn on my laptop again it shows its battery is charging from very low level (approx 6%) but after 8-15 minutes its shows battery full status.

Troubleshooting:-

When I checked my battery staus through HP support assistant then it is showing ok so I updated its BIOS.

 

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Posts: 12,603
Member Since: ‎04-01-2014
Message 2 of 4 (120 Views)

Re: My Laptop turns off (shuts down) suddenly without any warning

Hi,


From HP battery test in HP support assistant, kindly tell what are the cell voltages, cycle count written there.

Try manually calibrating battery following this HP document:
http://support.hp.com/in-en/document/c03325217


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Honor Student
Posts: 2
Member Since: ‎02-19-2017
Message 3 of 4 (108 Views)

Re: My Laptop turns off (shuts down) suddenly without any warning

Hope this will help you..issue.png

Provost
Posts: 12,603
Member Since: ‎04-01-2014
Message 4 of 4 (103 Views)

Re: My Laptop turns off (shuts down) suddenly without any warning

Hi,


Cell voltages are good.

But from cycle count, I could notice that battery charge holding capacity has past well beyond.

That may be the reason it is not holding charge.

Try manual calibrating of battery.

If no improvement, your only option is to replace it with a new one preferably HP genuine battery part.


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
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