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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 2 (341 Views)

My Laptop won't play my dvds any more HELP!!!!

Product Name: hp 2000-299WM Notebook PC
Operating System: Microsoft Windows 7 (32-bit)
My Laptop won't play DVDs anymore
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Regents Professor
Posts: 5,099
Member Since: ‎02-03-2014
Message 2 of 2 (301 Views)

Re: My Laptop won't play my dvds any more HELP!!!!

Hello shawnta6272,


Could you give me some more details about whats happening?


When you say the DVD player doesnt play anymore, does the tray open and close still?

Does it not spin the disks anymore?


Is the DVD player recognized in Windows still?

In other words, if you open Computer, do you still see the drive listed?

Also, go to computer and right click on it and choose Manage. 

Go to Device Manager.

Go to DVD/CD-ROM Drives and drop the arrow down and see what is there. Do you see any yellow caution signs next to the drive or is it not listed?

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