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Marchollo
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My Omen 15 is not showing up in the light studio

HP Recommended
Omen 15
Microsoft Windows 10 (64-bit)

I bought a new Omen 15 and Its not showing up in the light studio, so I can´t change my keyboard light settings

4 REPLIES 4
erico
Level 17
Level 17
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Message 2 of 5
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HP Recommended

If you provide the Product number(SKU) it would be helpful enough for one of us to try to help you resolve your issue. 

 

As it stands you have only given a very basic description of your notebook and that is not enough for us to determine exactly what the hardware configuration.

 

When you are logged into Windows, type the phrase MSINFO in the search box and click on the system information app that appears above. Look for the SKU and post it in your next response.  SKU=HP Product Number

 

The document at the hyperlink below has information that may apply to your notebook

https://support.hp.com/in-en/document/c05387497


Erico

I am not an HP Employee. I volunteer my time to help support fellow members in the community.
Click the Yes button to make a comment that the response was helpful or to say thanks.
If my reply resolves your issue, please take the time to mark it as an Accepted Solution to make it easier for someone who has the same issue to quickly find the solution.
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Marchollo
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HP Recommended

OMEN 15-en0745ng - NVIDIA® GeForce® GTX is the full product 

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Marchollo
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HP Recommended

189N3EA#ABD is my product number

 

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erico
Level 17
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HP Recommended

Have you installed the Omen Gaming Hub from the Microsoft Store?

 

Are you aware that the Light Studio is a Beta app?

 

My desktop Gaming PC has a sequence keyboard and a reactor mouse. I can tell that Light Studio is Beta as it does consume quite a bit in terms of memory resources and has required restarts due to freezing of the light studio. My desktop gaming build has 32GB of installed memory.

 

omen command center.png

 


Erico

I am not an HP Employee. I volunteer my time to help support fellow members in the community.
Click the Yes button to make a comment that the response was helpful or to say thanks.
If my reply resolves your issue, please take the time to mark it as an Accepted Solution to make it easier for someone who has the same issue to quickly find the solution.
Was this reply helpful? Yes No
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