My Refurbished Star Wars Special Edition HP Laptop Won't Work Properly

[JabberingJawa]

I am very distraught and discouraged. I received a refurbished Star Wars Special Edition Laptop, and although it is really cool, I can't get any of the special features to work. I've tried everything up to and including a hard reset, a reboot, a clean wipe of the drive (it already came with a clean install of Windows 10 from the seller), etc. I can't think of anything else to do, and when I try to download some of the drivers from the HP website, some of them won't install, while others will and only say "not supported" when I try to open them (like the Star Wars Command Center). I don't know what to do and this was a birthday gift from my loving and thoughtful girlfriend. Can anyone please help me? I just want my new laptop to work properly and be able to use the features and functions that originally came with it. I've contacted the seller and tried all of his suggestions but nothing has worked so far. Also, the DVD-drive isn't even visible in my file explorer folder, and when I try to open it, it makes a bunch of taps and noises but it won't even eject or open properly without me manually doing it with a paper clip. If anyone can help me out, PLEASE!!! I would be eternally grateful! Thank you in advance. I eagerly await a reply.

[praveenbv]

Hi@JabberingJawa,

Welcome to the HP Support Community.  

We can try to help if you know what error with screen Short, Please elaborate issue we can help to fix the issue.

Or click on the hyperlink  I'd suggest you  Contact HP your regionHP Chat Support Team.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution