12-07-2019 09:43 AM
My X360 HP laptop is stuck on 0.38 cpu speed when charging. When i unplug it speeds up.
i have updated the Bios f37 and i have tried a 90 Watt charger as suggested in various chats. The problem still persists.
I ran the power source test and the Folowing error came up
12-10-2019 05:12 PM
@mike171070 Welcome to HP Community!
I request you to re-run the hardware test and get back to us with the complete error code, as the one you've mentioned - M3770-8989SM-GXGK6K-C08R03 - is incomplete, it needs to be 24 characters long,
That said, I would also, suggest you check with an alternate power cord, and another adapter to check if it works fine.
Keep us posted,
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