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‎07-14-2019 11:16 PM

HP Recommended
Product: Stream 14-cb00na
Operating System: Microsoft Windows 10 (64-bit)

So my device was meant to come with a year of Office 365 and 1 TB of OneDrive. I assume this is the 'Personal Plan' that HP has pre-paid for. Yet, it does not let me activated, and I am stuck on the free version. What can I do to switch to the version I should have gotten? Thanks!

1 REPLY 1

‎07-15-2019 01:37 AM

HP Recommended

Hello @DeepAquamarine,

 

Are you signed into Office?

 

I would recommend taking a look at this article and referring to the Need Help? tab.

 

I would also advise asking Office support.

 

Anyway, let me know how it goes,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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