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‎08-21-2020 04:21 AM

HP Recommended
Product: HP Laptop 14s-dq0500sa
Operating System: Microsoft Windows 10 (32-bit)

My keyboard numbers 5 & 6 on laptop have not worked properly since I purchased a couple of months ago and I cannot now put in PIN or password as they contain those numbers, so cannot access laptop. I had tried disabling keyboard driver in order to reinstall but cannot now get in.  Help please!

1 REPLY 1

‎08-21-2020 12:03 PM

HP Recommended

@malg1 

Sorry, but this sounds like a hardware fault and there is nothing WE here can do for you about that.

 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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