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‎10-11-2019 06:48 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (32-bit)

Hello, I have difficulty using my laptop as it scrolls down on its own. Once it starts scrolling it must get to the very last page on the screen. Sometimes it continues for a short time while at other times, it could be a continuous process.  

I can't do anything until it stops.

1 REPLY 1

‎10-13-2019 06:11 PM

HP Recommended

@Lala_21
Thank you for posting on the HP Support Community. 

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did you make any changes in the settings of your PC prior to the issue?
  • What are the troubleshooting steps you have tried so far?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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