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Student
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Member Since: ‎04-20-2017
Message 1 of 3 (102 Views)

My laptop is blocked by sameone would you help me thanks

Product Name: Hp15-1272wm
Operating System: Microsoft Windows 10 (32-bit)
Hello would you help me please to unlock my laptop
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Posts: 45,680
Member Since: ‎09-24-2010
Message 2 of 3 (93 Views)

Re: My laptop is blocked by sameone would you help me thanks

Hi,

 

In what way is it blocked - ie power on password, encryption, windows password etc?

 

Regards,

 

DP-K

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Member Since: ‎12-04-2012
Message 3 of 3 (54 Views)

Re: My laptop is blocked by someone ...

> My laptop is blocked by someone ...

 

Did you receive a telephone-call from somebody claiming to be from "windows support"?

Did you allow the person to remotely take control of your computer?

Did that person add a password, and not tell you what the password is?

Were you asked to pay for "telephone support" ?

Did you pay?

 

Turn off your computer.

Turn on your computer, and repeatedly press the 'F8' key, until you see a "system repair and recovery" menu.

You may try some of those "repair" options.

 

But, you may need to re-install Windows, both to blank-out the password, and to delete any other changes that the person may have made.

 

Does that "password" appear as Windows is starting?

Does it appear on the "Windows login" screen?

 

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