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heleng03 Top Student
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My laptop keeps turning itself off :(

Hi there, 

I have a HP Pavillion g series (Pavillion g6) computer running windows 7. 

Recently, my laptop has started turning itself off when it is not plugged in. The battery is still usually at about 30 - 40% (or so the battery icon tells me) when it turns itself off completly.  It completly turns off and when I try to restart it it starts the black screen with the 'start in safe mode' or 'start windows normally' etc options. 

It's really beginning to frustrate me and I've poured through google and these forums to see if I can find something that might help but thus far, nothing. 

Any help greatfully recieved.

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My laptop keeps turning itself off :(

Hi,

 

Two things you may one to check:

 

Heat: is it getting hot ? If yes then keep itcoller will help.

Battery: When using AC, does it turn itself off ?

 

Regards.

 

BH
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heleng03 Top Student
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My laptop keeps turning itself off :(

Thanks for your reply! 

When it is plugged in it does not turn itself off, no. It also sits on a 'passive cooler' thingy that sits it up off whatever surface it is sitting on so it shouldn't be getting too hot. I haven't noticed that it gets too warm but maybe I need to keep an extra eye out for that?

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heleng03 Top Student
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My laptop keeps turning itself off :(

I just pulled the power cord out and tried again and its definitley not too hot. The whole laptop is cool to touch and this time there was still 68% battery. 

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My laptop keeps turning itself off :(

Hi,

 

Please use the folowing instructions to check the battery:

 

    http://support.hp.com/us-en/document/c00821536

 

You may need to replace the battery.

 

Regards.

BH
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heleng03 Top Student
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My laptop keeps turning itself off :(

I've done it twice now and both times it has said that its failed - replace battery. Looks like problem solved but still a bugger. Thanks so much for your help.

 

robert1187 Student
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My laptop keeps turning itself off :(

 

 

Took the door off that covers the memory runs fine no cut offs .Watch for dust build up

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