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Laurenx1
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Message 1 of 2
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My laptop power turns on, however the screen goes black and I can’t get to the sign in page

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Pavillion g6

My laptop turns on, and then it gives me the options to try reset it however it just loads for hours and then the screen goes black. I’ve tried taking the battery out and everything however it just won’t let me get to the page to sign in. What should I do? 

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IT_WinSec
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Message 2 of 2
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Hi @Laurenx1 

Welcome to the HP Support Community.

 

It is hard to tell why this is happening without details, checks, diagnostics.

 

  • This may be happening due to simple Windows hung, hardware problem (e.g. your HDD or storage) or
    it may be caused by recently applied faulty Windows Update, some other faulty 3rd party update/driver, corrupted bootloader / Boot Configuration Data in Windows,
    virus/malware etc....

 

1. Perform some basic hardware checks to rule out a potential hardware problem

 

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

 

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Fast test.

This will check major hardware components for issue (do it just in case) . Here is more info >> https://support.hp.com/us-en/document/ish_2854458-2733239-16#AbT1

 

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

2. If tests PASS without failure, proceed with Windows 10 clean reinstallation

 

I have attached a PDF file with instructions (below). Follow the step in it and reinstall fresh vanilla Windows 10

 

 

Hope this helps. Let me know how it goes. Provide your feedback/reply.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
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