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My laptop shuts down immediatly after unplugging the charger.

Microsoft Windows 10 (64-bit)

I have recently updated to the latest windows 10 version 1903 , only after that I have got a new problem , My laptop shuts down immediatly after I unplug the charger even if it has more then 80 percent of charging remaining  I tried various methods from internet but still the problem remains.

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My laptop shuts down immediatly after unplugging the charger.


Thank you for posting on the HP Support Community.

  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link:

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Perform Windows Update and HP Support Assistant:

  • To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.
  • Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
  • To open HP Support Assistant, double-click the HP Support Assistant icon
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Check for updates and messages to scan for new updates.
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.
  • And, also run  BIOS Update: Follow steps from the link:

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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