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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop - 14-dk1003dx
Microsoft Windows 10 (64-bit)

Hi, Whenever I pull out the charger on my laptop it automatically shuts down and it also says I have 0% (plugged in) even though I charged it for hours probably about 18hrd I tried a few videos online but I don't know maybe I have to change my battery?

2 REPLIES 2
HP Recommended

You can start here- battery-adapter-issues  Use the HP Support Assistant to do a battery check.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

I already did it says "Battery Replace" does that mean I have to replace my battery?

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