My laptop will not charge if I'm on it. Bought a new battery and still doesn't charge.

[Vetria]

HP laptop will not charge if I'm on it. Replaced battery and purchased a new cord

[Dragon-Fur]

@Vetria 

I can offer the following limited advice on the subject...

Product introduced early-to-mid 2017

The problem might be one of the hardware components (battery, charger, other).

Clear, concise, well written article - Contributed by  Wes_notebooks 

Testing for Hardware Failures

Run Component Tests

HP PCs and Tablets - About UEFI and the Startup Menu

The issue, though likely less common, might be something in the electrical system on the board itself.  Honestly, I don't know whether any of the hardware tests could address that problem.

The charger, system, and battery must be compatible, of course.

Check what you have against what is recommended for the computer.

HP Notebook PC (AMD) * Models: 15-ba100 - 15-ba199 * Models: 15-ba000 - 15-ba099 * Models: 15-bf100 ...

and

Part Surfer - 1NT80UA

Reference and Resources – Places to find help, solve problems, and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

HP Notebook - 15-ba015ds

OR

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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