My order got cancelled

[Dmitry177]

I have the same problem as you have. What I should do, and how can I contact with customer support team? Money was not returnet back to my bank account and everything seems to be cancelled. I can't track my laptop, the laptop have not been arrived yet? I don't know what's the reason?

[WAWood]

@Dmitry177 

Sorry, this is only a self-help community forum and we can do nothing for you about this.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

[KrazyToad]

@Dmitry177

I have gone through your Post and I understand your concerns

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you