11-09-2019 07:41 AM
I updated my HP Support Assistant just today. It gave me a new interface after finishing the update and I can't find where the recommended updates are located now. Can someone assist me where to find them?
And I don't know if updating my HP SA is the reason why the right side of the touch pad is unusually heating than the left side. But not so hot, first time encountering this since purchase.
PS: I just bought this laptop 10 days ago.
11-09-2019 11:40 AM
You should not be having problems like this with a new PC!
You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.
If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
***Please mark Accept As Solution if my post solved your problem***
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