08-23-2016 03:52 PM
Just purchased this computer two weeks ago. I turn on the computer, open word, type for 10-40 minutes and boom, it restarted, all my work, poof gone, this has happened the last few days. Yes I know save early and often, this really tests that principle. Computer is not hot, no graphics load, just windows and office running, did a full system scan with antivirus program, it's clean, not actually online when this happens.
It is an AMD A10-9600P Radeon R5 processor, I just turned off auto updates for windows, it has to ask me now, just in case that was the issue. Never had issues like this before on an HP machine (this is my 6th), but I suspect it it a windows 10 issue, since it sucks in every possible way. Any help would be greatly appreciated.
08-23-2016 06:03 PM
Allow me to welcome you to the HP forums!
I read your post about problems with your new HP PC and wanted to help.
You should not be having problems with a PC this new.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP