cancel
Showing results for 
Search instead for 
Did you mean: 
Roby1111
New member
3 1 0 0
Message 1 of 5
170
Flag Post
HP Recommended

New Laptop-Warranty "problem"

HP ProBook 450 G6 Notebook PC
Microsoft Windows 10 (64-bit)

Hello,
I purchased a new HP laptop about 3 weeks ago, and while looking trough the "HP Assistant" and My Account, I noticed that its specified that my laptop has JUST 9 months warranty left. I just bought the laptop and it actually has 24 months of warranty (that's how its written in my warranty papers provided by the store).

Also, I bought the laptop on September 13, 2019, and on my My Account it says that my warranty started on June 06, 2019 and it will end at July 05, 2020.
What should I do to make the HP database recognize my laptop as a laptop with 24 months warranty?
Thank you!

4 REPLIES 4
Level 11
5,279 5,256 221 473
Message 2 of 5
157
Flag Post
HP Recommended

New Laptop-Warranty "problem"

Hi

The clock starts when the PC leaves the factory.

SSID WiFi Born On.pngESC and then F1 get's you here.

 

Can be reset as Born On date by registering and running some updates etc.

Your Born On date should match with your Dated Sales Receipt.

 

In the EU you have a 2 year warranty with the Seller, who may or may not be the manufacturer.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
0 Kudos
Roby1111
New member
3 1 0 0
Message 3 of 5
134
Flag Post
HP Recommended

New Laptop-Warranty "problem"

The "Born on" date from Bios its accurate. Practically the date when I purchased the laptop. All okay here.

My concern is in "My Account" on the hp official website. Here its written specifically about the warranty that started in June, and I purchased the laptop in September.  (aka 9 months left...instead of...24 months left..right?)

1..jpg

 

Thanks for your reply though. Cheers!

0 Kudos
Level 11
5,279 5,256 221 473
Message 4 of 5
110
Flag Post
HP Recommended

New Laptop-Warranty "problem"

Hi

I have flagged your post as needing some help.

 

I will re-iterate the difference between a seller and manufacturer warranty, although they both must start on the same day, to match your sales receipt.

 

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
Moderator
Moderator
3,687 3,604 215 578
Message 5 of 5
100
Flag Post
HP Recommended

New Laptop-Warranty "problem"

@Roby1111

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation