New Laptop

[Dhaval_190271]

Hi everyone I wished to purchase a new Laptop and had few doubts

Q.1 I had view HP Omen 15t . There were various versions mentioned on their website such as 7FR35AV, 6CM24AV, 7LG50AV, 5VY11AV. How can one know it's release date?

 Q.2 How can I get HP Laptops with International Warranty?

[banhien]

@Dhaval_190271 

15t machines normally are CTO (Configure To Order) machines which are not available out side The US (nearly all of them). They are from a series of MANY different products with many different options/configurations 7FR35AV, 6CM24AV, 7LG50AV, 5VY11AV are juts few of them..

By default, all HP machines have International Warranty. BUT please read the following information before buying a machine from different country.

     https://support.hp.com/us-en/document/bpr01266

Regards.

[Dhaval_190271]

Thanks for the prompt reply sir. How can I know whether my product is configured with International Warranty. For eg. I am purchasing HP Omen 15t https://store.hp.com/us/en/pdp/omen-15t-laptop-7fr35av-1. How can I know it is configured with International Warranty ?

[banhien]

@Dhaval_190271 

As I said above, by default all machines will get 1 year warranty INTERNATIONALLY. But during warranty period, please read

HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).

You can buy a Care Pack to extent warranty longer than 1 year.

    http://cpc.ext.hp.com/portal/site/cpc/

Regards.

[Paul_Tikkanen · Accepted solution]

Hi, @Dhaval_190271 

Your notebook will not have global warranty coverage.

Only HP business class PC's have a global warranty because they are the only products where the same exact model is sold in different countries.

The PC you are interested in is a consumer class PC, and in order for it to have global warranty coverage, the exact same model you purchase in one country has to also be marketed and supported in the country you want to use it in.

I just got through trying to educate this forum member who found out the hard way that his notebook was not covered by the global warranty...

https://h30434.www3.hp.com/t5/HP-Cafe-and-Lounge/Global-Guarantee-is-a-lie/td-p/7312146

If you want a notebook with an international warranty, I suggest that you buy a HP business-class notebook.

[Dhaval_190271]

Thanks Paul . I believe you have reached to my answers correctly. I wanted to know whether Business Laptops are covered in International warranty. Business PC here means "Business Laptops" I believe..

[Paul_Tikkanen]

You're very welcome.

Since I don't work for or represent HP, I suggest you contact HP sales before purchasing a business class notebook.

They should come with a global warranty, however.

https://store.hp.com/us/en/slp/smb-intel-8th/business-laptops?jumpid=ps_com_nb_ns&utm_medium=ps&utm_...

At the bottom of the page, on the lower right hand corner there is a 'Need Help?' with 3 options for how to contact HP...chat, e-mail, or request a call back.

Maybe narrow down a model you are interested in, and then contact HP for confirmation that it is covered by the global warranty.