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‎04-25-2023 07:15 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11

Purchased new laptop, i cannot download and install non microsoft programs.

Category:
2 REPLIES 2

‎04-25-2023 07:18 PM

HP Recommended

Hi:

 

The problem you are describing seems to indicate that your notebook came with W11 in S-mode, which means that you can only install the apps that are available from the Microsoft Store.

 

If you need or want to install other programs, you will have to switch the operating system out of S-mode.

 

This link will explain how to do that.   

 

Switching out of S mode in Windows - Microsoft Support

 

You cannot go back to S-Mode once you switch out unless you use recovery media to factory reset the notebook.

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‎04-25-2023 09:19 PM

HP Recommended

@Rob543,

 

Welcome to our HP User Forum!

 

Perhaps the fix is as easy as changing the App setting:

 

NonSequitur777_0-1682479163877.png

 

Kind Regards,

 

NonSequitur777


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