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New (reconditioned HP laptop).. Bought Office for it last week, and NO product key.

HP Recommended
LAPTOP??
Microsoft Windows 10 (64-bit)

Boughts a new (reconditioned) laptop and bought MS Office for it.   Still no product key... AND I got a fedex envelope with 2 cards in it about setting up CARE pACK.   Have no idea what that is.. female on phone asked me for an "order number"  No idea about that since I do not recall ordering a carepack.   This may be my LAST HP.   Have had HP since 1990 or before.   HELP!

 

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HP Recommended

Whatever the problem might be, why blame HP at this point?  Where ( who is the vendor ) where you bought this laptop?  Who was the supplier for the M$ Office and the version on the label?

 

BTW: This might help as to Explore HP Care Packs

http://store.hp.com/us/en/cat/care-packs-88343--1


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