Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

No HP care pack available for my laptop

HP Recommended
HP Pavilion - 15-bc405nv
Microsoft Windows 10 (64-bit)



I have emailed HP many times regarding a warranty extension for my laptop but I haven't received any reply by them. My warranty expired and I want to extend it. However when I'm entering my laptop's serial number, it keeps saying that there is no HP care pack available for my laptop. Do you know what can I do? Many thanks for your time.

Level 16
Level 16
33,798 32,920 3,069 7,574
Message 2 of 2
Flag Post
HP Recommended


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.


I've been told that HP does not provide support via email -- so that could be the issue with no replies.


HP contact info:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation