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HP Recommended
Microsoft Windows 11

Porfavor me gustaria pedir ayuda sobre un problema muy molestoso que no me deja usar la laptop sin que este enchufada, al usar la laptop enchufada va bien pero al desconectarla al cabo de unos 3 minutos aparece una pantalla azul que dice CRITICAL_PROCESS_DIED y se reincia automaticamente, e visto en el software de HP que mis problemas no se deben a nada del hardware, la bateria se encuentra en perfecto estado e igual el disco duro. Una solucion porfavor

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HP Recommended

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.