Note pad not shutting down

[WIZARD-2]

Stream

[Chimney_83]

Greetings @WIZARD-2, 

Thanks for the post. 

I understand that your notebook is not shutting down. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer. 

Recommend you run the power troubleshooter available in the control panel.

May sure all the Windows updates are installed.

Run HP Support Assistant to make sure all the drivers and BIOS is updated. Click here. 

Let me know how it goes. 

[WIZARD-2]

Hi, I didn't explain very well. My pc is actually stuck on shutting down, it has been shutting down for 3 days, so I can't do anything with it. 😀

[Chimney_83 · Accepted solution]

Thanks for the reply, please disconnect the power adapter from the computer and hold down the power button for 30 seconds. This should shut down your computer. 

Do a power reset if the issue persists, refer to this HP Article for assistance. 

Keep me posted. 

[WIZARD-2]

Thanks, problem sorted. Didn't realise it was that easy😁

[Chimney_83]

Thanks for the reply and glad that the issue is resolved. Run a system test on your computer to be sure that the components are working correctly. Click here. 

To update the drivers for your computer use HP Support Assistant. Click here to know more about HP Support Assistant.

Please do post your technical queries on our Forums for assistance.