OMEN 16 Bios Related Fan Issue

[SquoN]

Dear HP Support Team,

I am writing regarding my HP OMEN 16 laptop, which became defective after a recent software/Bios update provided by HP. After the update, the device's fans stopped functioning properly and the device is cannot be used as intended.

I have confirmed that many other users experienced the same issue, and according to reports, HP Poland officially recognized it as a BIOS-related defect and issued a replacement or refund for affected customers.

As this issue was caused by an HP software update, it falls under manufacturer liability according to EU Directive 2019/771, which requires the seller or manufacturer to repair, replace, or refund products that become defective due to software updates.

Therefore, I am formally requesting a full refund or a replacement device of different specification (As this issue will happen in same model, a different model must be given), as repair is not a suitable remedy for this manufacturer-induced defect.

Please confirm how to proceed with the replacement or refund process.
Thank you for your understanding and prompt assistance.

Best regards,

[Hawks_Eye]

Thanks for getting back to us @SquoN 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[SquoN]

I know HP knows the problem. I will take legal action that might damage company's name!!! Contact me before I start the lawsuit.