OMEN Control Center

[Saxeligvari]

Hello,

I'm trying to install OMEN Control Center and after run it shows message:

"HP the code execution cannot proceed because syncom.dll was not found"

I tried several solutions but no result.

I need to change keyboard lighting from Red to other color. Is it possible that my laptop have no such ability?

Thank you.

[The_Fossette]

@Saxeligvari

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/lt-en/document/ish_2039298-1862169-16

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Saxeligvari]

Hello,

Thanks for replay;

On that link I looked in User Guide for product with my product number and there is no info about Light color in Keyboard light section;

If it is supported then in User guide should be specific guideline for changing color ?

I should provide product number here or some specific field ?

[The_Fossette]

@Saxeligvari

Help me with the product number and I will look up the requested information.

Cheers!

[Saxeligvari]

Hello,

PN: 7QE15EA#ACB

Thank you.

[The_Fossette]

@Saxeligvari

Thank you for the information.

I recommend you uninstall the Omen command center from your computer and then download and install it from the Microsoft store and check whether the issue is resolved.

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Saxeligvari]

Hello,

Yes, I have installed Omen command center  form MS Store and there is no tab where can change keyboard properties;

Does it means that my keyboard have no such ability ?

Thank you.

[The_Fossette · Accepted solution]

@Saxeligvari

Yes, your computer doesn't support lighting.

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Saxeligvari]

Hello,

Thanks for detailed answer.

And one more questions please:

is it possible to change current keyboard by that which has light color function, it would be enough ?

Thank you.

[The_Fossette]

@Saxeligvari

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!