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Saxeligvari
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Solved!

OMEN Control Center

HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

Hello,

 

I'm trying to install OMEN Control Center and after run it shows message:

 

"HP the code execution cannot proceed because syncom.dll was not found"

 

I tried several solutions but no result.

 

I need to change keyboard lighting from Red to other color. Is it possible that my laptop have no such ability?

 

Thank you.

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The_Fossette
HP Support Agent
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Message 8 of 12
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@Saxeligvari

 

Yes, your computer doesn't support lighting.

 

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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11 REPLIES 11
The_Fossette
HP Support Agent
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@Saxeligvari

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Saxeligvari
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Hello,

 

Thanks for replay;

 

On that link I looked in User Guide for product with my product number and there is no info about Light color in Keyboard light section;

 

If it is supported then in User guide should be specific guideline for changing color ?

 

I should provide product number here or some specific field ?

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The_Fossette
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@Saxeligvari

 

Help me with the product number and I will look up the requested information.

 

Cheers!

The_Fossette
I am an HP Employee

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Saxeligvari
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Hello,

 

PN: 7QE15EA#ACB

 

Thank you.

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The_Fossette
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@Saxeligvari

 

Thank you for the information.

 

I recommend you uninstall the Omen command center from your computer and then download and install it from the Microsoft store and check whether the issue is resolved.

 

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Saxeligvari
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Hello,

 

Yes, I have installed Omen command center  form MS Store and there is no tab where can change keyboard properties;

Does it means that my keyboard have no such ability ?

 

Thank you.

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The_Fossette
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@Saxeligvari

 

Yes, your computer doesn't support lighting.

 

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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Saxeligvari
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Hello,

 

Thanks for detailed answer.

 

And one more questions please:

 

is it possible to change current keyboard by that which has light color function, it would be enough ?

 

Thank you.

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The_Fossette
HP Support Agent
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@Saxeligvari

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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