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‎05-06-2023 12:46 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, I did a fresh reboot of my hp omen 15 laptop, however it does not detect my SSD drive. I was informed that I need to run intel rapid storage technology drivers. However on the HP site when I detect my laptop, it does not have a section to download intel rapid storage technology drivers. May I please get some help? Thank you

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5 REPLIES 5

‎05-06-2023 12:55 AM

HP Recommended

@hypestgamertv 

 

It is an Intel product. Please download from Intel

 

               https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-install...

 

Regards.

BH
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‎05-06-2023 01:14 AM

HP Recommended

Help! getting error when running Intel Rapid Storage Technology. "you are trying to install this software on an unsupported platform. please contact your platform manufacturer or vendor for the proper software for your platform."

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‎05-06-2023 07:44 AM

HP Recommended

Hi, @hypestgamertv 

 

Windows should not be asking for storage controller drivers for your notebook's hardware.

 

I suggest that you use the HP cloud recovery tool to reinstall W10 which has whatever is needed to reinstall W10.

 

Here is an info link for how to use the utility:  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use another PC to install the tool on, you will need to enter the product number for your notebook to create the recovery media, which is:  2A137UA#ABA

 

If you want to try adding the IRST storage controller driver on your clean install at the point where Windows can't find any drives, I have zipped up the applicable driver for your notebook's chipset and attached it below.

 

Download and unzip the file to its folder.  Copy the folder to a USB flash drive.

 

Click on the Load Driver option on the screen where Windows can't find any drives, browse to the USB flash drive with the drivers.  If you check the box, it will only include the compatible driver.

 

Click Next and hopefully, W10 will install.

driver.zip
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‎05-07-2023 12:17 AM

HP Recommended

Help, I download HP cloud recovery tool to reinstall W10, however it is just stuck on the logo screen after booting the USB drive. I tried a few times already.

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‎05-07-2023 06:39 AM

HP Recommended

Unfortunately, I would not be able to help you with why the media you created with the cloud recovery tool isn't working.

 

 

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