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HP Recommended
HP Notebook - 15-ba051wm

For about the last month or so. My hp laptop. When i press number keys. Five and six. My laptop will not let me do it. I have to type five and six. 

4 REPLIES 4
HP Recommended

Hi @ccourier512002,

 

Welcome to the HP Support Community

 

I understand you are facing a keyboard issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

While you respond to that please try the below steps:

 

Update the BIOS & Keyboard drivers to resolve this issue

  • Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

 

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hi, Andy.

I did try the [how to download, install and use hp support assistant] [windows. I tryed that several times and updated that. So far no luck. Will try the other things later on and will keep you updated. 

HP Recommended

I just read doing a bios update is risky. 

HP Recommended

@ccourier512002,

 

Thank you for your response, I really appreciate your efforts.

 

To answer your question: BIOS Update is not risky. Please make sure you follow the document correctly to update the BIOS. 

 

Reference Document: HP Business Notebook PCs - Updating the BIOS (Basic Input Output System)

 

Keep me posted.


ANAND_ANDY
I am an HP Employee

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