• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-10-2020 08:57 AM

HP Recommended
Product: OMEN 15-EK0019TX
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased the OMEN 15-EK0019TX  in it's omen command center it only shows balanced mode and no other mode, is it normal or my laptop has some problem. I have checked the list of the devices which supports the performance mode, my device supports the performance mode.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-10-2020 08:01 PM

HP Recommended

It's normal... HP doesnt provide 'performance mode' on your product version (OMEN 15-EK0019TX)... I think that's because graphic card configuration (but that just my opinion, HP didnt clarify this).... But to make it simple to understand,, OMEN that comes with 150W power supply is likely doesnt have 'performance mode' option for now.... I dont know in the future, will HP change this or not... But. makes sure you always update your Omen Command Center....

Sent from OMEN 15 en-0013ax

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-10-2020 08:01 PM

HP Recommended

It's normal... HP doesnt provide 'performance mode' on your product version (OMEN 15-EK0019TX)... I think that's because graphic card configuration (but that just my opinion, HP didnt clarify this).... But to make it simple to understand,, OMEN that comes with 150W power supply is likely doesnt have 'performance mode' option for now.... I dont know in the future, will HP change this or not... But. makes sure you always update your Omen Command Center....

Sent from OMEN 15 en-0013ax
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.