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HP Recommended
OMEN Laptop - 15-ek0013dx
Microsoft Windows 10 (64-bit)

OMEN gaming hubs says that there is another account signed in on this device and I need to sign in on that account, yet I cannot do that because there is no other account on this device. Was working fine because I participated in rewards when I did not have an account but when I made an account I could no longer log into the rewards tab.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi@blobage,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the Omen Gaming Hub Says Other Account Detected.

 

I have a few recommendations 

  • Install OMEN Gaming Hub by downloading the app from the Microsoft Store.
  • Click the update button to view available updates to OMEN Gaming Hub.
  • The Rewards feature allows you to complete challenges to win prizes. This service is enabled in partnership with Versus Systems.

    NOTE: Rewards are available only in the US and China. The Rewards feature is only available on certain computer models.

  • For further help please click here 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

View solution in original post

2 REPLIES 2
HP Recommended

Hi@blobage,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the Omen Gaming Hub Says Other Account Detected.

 

I have a few recommendations 

  • Install OMEN Gaming Hub by downloading the app from the Microsoft Store.
  • Click the update button to view available updates to OMEN Gaming Hub.
  • The Rewards feature allows you to complete challenges to win prizes. This service is enabled in partnership with Versus Systems.

    NOTE: Rewards are available only in the US and China. The Rewards feature is only available on certain computer models.

  • For further help please click here 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

Already tried reinstalling and updating but did not help because the problem seems to be linked to my hardware.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.