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luihgi
Level 1
4 3 1 1
Message 1 of 5
949
Flag Post

Solved!

Omen Gaming Hub

HP Recommended
HP OMEN Laptop - 15-ek0015nl
Microsoft Windows 10 (64-bit)

Hi,

I've got some bugs with Omen Command Center.

First of all, on 2nd Sep. I updated the app through Microsoft Store. Then, after the update, the app won't start and just prompt an error:

 

2021-09-03.png

 

After this screen, I checked app updates available through Microsoft Store and checked that the app is again updated to 11.8.5.0, so I've got the same problem but no messages from the app:

2021-09-03 (1).png

 

So I tried:

  • Reset App Data (no results)
  • Uninstall then reinstall the app (no results)
  • Download and Install Omen SDK, and again uninstall then reinstall app (no results)
  • Download and Install all Updates from control panel (windows and optional updates [including some hp stuff]) (no results)

Since I can't open the app I checked some log and here we are:

Spoiler

Applicazione: OmenCommandCenterBackground.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: System.NullReferenceException
in Hp.Omen.SDKs.ProfileProvider.GetAllProfiles(System.String)
in HP.Omen.ProfilesCommonLib.Storage.ProfileProviderUtility.GetValueFromUserProperties(System.String)
in HP.Omen.ProfilesCommonLib.Storage.ProfileProviderUtility.get_DesktopModeProfileId()
in HP.Omen.ProfilesCommonLib.ProfileService.ProfileManager.get_CurrentProfile()
in HP.Omen.ProfilesCommonLib.Storage.LegacyProfileHandler.IsNeedHandle()
in HP.Omen.ProfilesCommonLib.Storage.LegacyProfileHandler.Handle()
in HP.Omen.ProfilesCommonLib.Storage.ProfileStorage.GetValue(System.String, System.String)
in HP.Omen.CommonUILib.Models.UserDataStorageModel.LoadMacroLayoutSetting(HP.Omen.CommonUILib.Enums.AccessoryMacro.MouseMacroLayout)
in HP.Omen.Background.McCreeBg.McCreeMacroController+<ResetMouseMacro>d__4.MoveNext()
in System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
in HP.Omen.Background.McCreeBg.Entry+<>c__DisplayClass18_0+<<ResetEverything>b__0>d.MoveNext()

Informazioni sull'eccezione: System.AggregateException
in System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
in System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
in HP.Omen.Background.McCreeBg.Entry.ResetEverything()
in HP.Omen.Background.McCreeBg.Entry+<RunTask>d__10.MoveNext()
in System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
in System.Windows.Threading.DispatcherOperation.InvokeImpl()
in MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
in System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
in MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
in System.Windows.Threading.DispatcherOperation.Invoke()
in System.Windows.Threading.Dispatcher.ProcessQueue()
in System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
in MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
in MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
in System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
in MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
in MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
in System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
in System.Windows.Application.RunDispatcher(System.Object)
in System.Windows.Application.RunInternal(System.Windows.Window)
in HP.Omen.OmenCommandCenterBackground.App.Main()

 

1 ACCEPTED SOLUTION

Accepted Solutions
luihgi
Author
Level 1
4 3 1 1
Message 5 of 5
Flag Post
HP Recommended

Hy guys, I've update the app with the last on Microsoft store, now the apo works correctly (just uninstalled the old version installed, then downloaded latest from store), when I first opened the app, it downloaded SDK and works all.

View solution in original post

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4 REPLIES 4
banhien
Level 20
Level 20
99,983 39,024 12,991 27,296
Message 2 of 5
Flag Post
HP Recommended

@luihgi wrote:

....

I've got some bugs with Omen Command Center.


@luihgi 

 

OCC is obsoleted now. Please use Windows Store, Search for Omen Gaming Hub and install/get it to your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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luihgi
Author
Level 1
4 3 1 1
Message 3 of 5
Flag Post
HP Recommended

Yes, I'm using it.

The title of this thread is Omen Gaming Hub, in the second screenshot you can see that is installed Omen Gaming Hub, I have that problem with this app. I don't want to erase all data because an update 'damaged' the correct function of the app

 

(Sorry for my bad English)

 

Ps: did you read the entire post or only the first line?

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luihgi
Author
Level 1
4 3 1 1
Message 4 of 5
Flag Post
HP Recommended

So, no one can help me...

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luihgi
Author
Level 1
4 3 1 1
Message 5 of 5
Flag Post
HP Recommended

Hy guys, I've update the app with the last on Microsoft store, now the apo works correctly (just uninstalled the old version installed, then downloaded latest from store), when I first opened the app, it downloaded SDK and works all.

Was this reply helpful? Yes No
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