Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 2
Member Since: ‎03-03-2015
Message 1 of 4 (79 Views)
Accepted Solution

Omen command center freezing after update

Product Name: Omen 17
Operating System: Microsoft Windows 10 (64-bit)

I bought the computer yesterday OCC was working fine, after recieving updates from HP now every time I open it just freezes and all I see is a black screen.

Reply
0 Kudos
Accepted Solution

Re: Omen command center freezing after update

@flbrenda

Welcome to the HP Forums Smiley Happy 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the Omen command center has been freezing since the recent update,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update the Omen controller from the HP website to resolve the issue?
Have you updated the BIOS and the Chip-set drivers as well?

 

While you respond to that, here's what you need to do:

 

Click here to download the latest OMEN Command Center to resolve this issue.

If the issue persists, Click here to find and install the omen controller, bios and chipset drivers.

 

The only other thing to do, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

View solution in context
HP Support Agent
Posts: 9,858
Member Since: ‎08-11-2014
Message 2 of 4 (45 Views)

Re: Omen command center freezing after update

@flbrenda

Welcome to the HP Forums Smiley Happy 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the Omen command center has been freezing since the recent update,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update the Omen controller from the HP website to resolve the issue?
Have you updated the BIOS and the Chip-set drivers as well?

 

While you respond to that, here's what you need to do:

 

Click here to download the latest OMEN Command Center to resolve this issue.

If the issue persists, Click here to find and install the omen controller, bios and chipset drivers.

 

The only other thing to do, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎03-03-2015
Message 3 of 4 (42 Views)

Re: Omen command center freezing after update

I used the recobery manager and is working now, thank you for your help

HP Support Agent
Posts: 9,858
Member Since: ‎08-11-2014
Message 4 of 4 (40 Views)

Re: Omen command center freezing after update

 

@flbrenda

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. Smiley Happy

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation