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Omen gaming laptop controls not all working

Omen gaming laptop
Microsoft Windows 10 (64-bit)

This question has been asked many times, but I can't find anything that seems to help me so far, and I've tried a few things, but am a little wary when suggestions are for other models of laptops or desktops. I have a HP Omen gaming laptop model: J9K22UA#ABA. The Omen Control has changed somehow, and so now I don't get backlights for the keys/keyboard. All the keys function, and I do have lights for the power button and speakers only, and I can change the colors for those also.. Using Function/ f5 does nothing for the backlighting, but those buttons otherwise work for other things in other programs. Also, once upon a time, the FANS used to have 3 settings: Normal, Fast, and Maximum, or something like that, and now there's only the option of "FANS AT MAXIMUM", so somehow the Omen Control has changed. What can I do for this model of laptop? The keys used to work until some update, of which I can't remember when, so I figure it has to be some kind of software thing. 

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Flag Post
HP Recommended

Omen gaming laptop controls not all working



Welcome to the HP Support Community!


I checked the specifications of your computer and that your computer supports Omen control and you can change the Lighting/Macro Key on the computer. For more information please refer to the below article.


I recommend you uninstall the Omen control software from the computer and then download and install it from the below link and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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