• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-29-2022 03:55 PM

HP Recommended
Product: HP Laptop PC 15-dy2000 (2D115AV)
Operating System: Microsoft Windows 11

Just got a new HP laptop with windows 11. Neither documents on my One drive nor documents emailed to me are recognized as MS Excel or word or powerpoint documents automatically, even though my system has MS Office. Why are these documents not recognized and opened automatically as MS documents?

 

Documents were created on an older HP with Windows 10 and saved to One Drive.

 

From MS Office:  the documents are opened automatically in their appropriate software (excel, word, powerpoint).

From One Drive: the documents are not recognized and ask the user to download software to open with. I downloaded 'Neat Office', but now all of my documents are showing as Neat Office versions instead of Microsoft documents in One Drive.

 

I don't want to use a mediating software for a package that has the software i need already. What can i do so that the One Drive (or documents received on email) just opens up in the corresponding software?

 

thanks for your help.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.