Organise repair

[Lutwi]

I spoke to one of your online customer support advisors about an issue with my laptop. It as sent to you for repair for a cracked screen in September of this year, however when I got it back, only half of the touch screen worked (when I sent it to you, despite the screen being cracked, all of the touch screen still worked).[personal information removed]

You colleague said you would be able to  repair this problem for me (free of charge), however I have been out of the country for 2 months and he was unable to book a collection for the repair that far in advance.

So, I would like to book for the laptop to be picked up. I cannot find any way to organise this. I have emailed and have got no reponse, and there is no phone number

[Echo_Lake]

@Lutwi

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