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suggs66 Honor Student
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:-P stream notebook won't turn off or on - power light staying on

Stream

Totally frozen after update

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HP Support Agent
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:-P stream notebook won't turn off or on - power light staying on

 


Hi @suggs66,



Thank you for visiting the HP Forums!


I have looked into your issue about your HP Stream Notebook and it having startup issues after an update was done. Try performing a hard reset.
 

You could try a system restore. System restore will help if something automatically updated and did not go well on the Notebook.

 

When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.

 

 
Please get back to me how this goes.

 

 

Please click the Accept as Solution, to the right of the Thumbs up icon, if your issues is resolved. Smiley Happy

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.


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suggs66 Honor Student
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:-P stream notebook won't turn off or on - power light staying on

Hi there, sorry but nothing has worked. The power light remains on and won't turn off, so can't turn laptop on or off. No response from anything we try.

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suggs66 Honor Student
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Hi there, sorry but nothing has worked. The power light remains on and won't turn off, so can't turn laptop on or off. No response from anything we try.

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Hi @suggs66,

 

Remove the Power cord and wait till the Notebook runs out of Battery. Once that happens, press the power button three times. 

 

Insert the Power cord and immediately start pressing the F11 button. Perform a system restore. 

If that does not help you will need to use your  Media device to restore the Notebook back to factory settings.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.


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suggs66 Honor Student
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:-P stream notebook won't turn off or on - power light staying on

Thank you. Laptop back up and running again. Let the power drain and followed your instructions....cheers

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:-P stream notebook won't turn off or on - power light staying on

 Hey @suggs66,

 

Glad all is well.

 

Thanks for participating in the HP Forums where we want to help you as well as others who may experience a similar issue as you have. Please consider marking the post that resolves your issue as Accept as Solution to help other community members! To show appreciation for my efforts kindly click the Thumbs Up below.

 

Thanks. 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.


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