02-20-2019 10:36 PM
Good day. My Pavilion G6 laptop was stolen from me in October and today I received a message about recovering a password from an HP account. I changed the password, can I somehow find my laptop or what do I need to do to do this? I wrote a statement to the police.
02-21-2019 08:36 AM
Sorry, but this is only a community forum staffed mostly by volunteers and we can do nothing to track or recover missing property. In addition, there is no way to track a lost PC unless you had installed special tracking software.
What I recommend is the following:
1) Contact HP Customer Support, tell them about the lost PC and get a case number
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
2) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
I think THIS article honestly portrays the situation: https://www.techwalla.com/articles/how-to-track-stolen-laptops-with-a-mac-or-ip-address
Read the information in Step 2.
Sorry, but the only REAL way to locate a laptop is if you have something embedded in it that allows you to find it -- and products like Lojack for Laptops provide that feature.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP