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Honor Student
Posts: 3
Member Since: ‎09-01-2016
Message 1 of 7 (258 Views)

Pavilion g7 touchpad not working

Product Name: Pavilion g7-2296wm
Operating System: Microsoft Windows 8.1 (64-bit)

I have been dealing with this issue and using a wireless mouse for a few months now, since april, to be exact.  I searched the fourums, and saw others that had a similiar issue, but it was resolved by installing a driver. Mine does not seem to be so simple, as my trackpad does not show up on my device list, only my wireless mouse. Tapping the top left corner does not get the light to turn on.

 

I appreciate any help that can be given, and thanks in advance!

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Posts: 11,319
Member Since: ‎08-09-2015
Message 2 of 7 (243 Views)

Re: Pavilion g7 touchpad not working

thatClarkguy

 

Hello;

Allow me to welcome you to the HP forums!

Here are some troubleshooting steps you can try: HP Notebook PCs - Using and Troubleshooting the TouchPad or ClickPad (Windows 8)

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Tutor
Posts: 13
Member Since: ‎08-27-2015
Message 3 of 7 (238 Views)

Re: Pavilion g7 touchpad not working

first step is to troubleshoot and if the issue is not resolved then download the touchpad drivers from http://support.hp.com/us-en/drivers  >Synaptics TouchPad Driver and update or you can directly  update directly from hp support assistant.

Honor Student
Posts: 3
Member Since: ‎09-01-2016
Message 4 of 7 (233 Views)

Re: Pavilion g7 touchpad not working

UPDATE: Went to troubleshooting, performed hard reset, Windows still cannot "find" my touchpad. 

I have received the same merror message as before:

"Unableto connect to the Synaptics Pointing Device Driver.

 

If you have installed anotherPS/2 Pointing Device Driver please

uninstall the Snaptics driver by clicking on the Yes button You then

need to reinstall your pointingdevice driver for your external device

again.

 

Do you want to uninstall the Synaptics driver now?"

 

                                                    [Yes]          [No]

Tutor
Posts: 13
Member Since: ‎08-27-2015
Message 5 of 7 (226 Views)

Re: Pavilion g7 touchpad not working

then complete uninstall and install again with latest update available

Honor Student
Posts: 3
Member Since: ‎09-01-2016
Message 6 of 7 (220 Views)

Re: Pavilion g7 touchpad not working

I did that again, and it gave me the same error as last tme.. could it be a physical disconnect in hardware?

Tutor
Posts: 13
Member Since: ‎08-27-2015
Message 7 of 7 (212 Views)

Re: Pavilion g7 touchpad not working

yes maybe its an hardware problem in the part or the connecting buses ,you may raise a case id and hp support will solve it out............please thumbs up if you like my suggestions

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