Pavillion G6 wont charge and wont work when plugged in

[MikeP9]

I have older Pavillion G6.  It stopped charging and won't run when just plugged in.  I bought new battery and new charger.  I cycled through the "turn off remove battery press on/off button for 30 seconds" a dozen times. Laptop now powered off and won't turn on. Any suggestions?  Window 10 with all updates.  Thanks.

[A4Apollo]

Hi! @MikeP9, 

Are you able to power on the PC?

If you are able to boot into the PC, try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

Refer this article to know more information about using the HP support assistant. Click Here

Try the steps recommended below.

On your keyboard, press the Windows logo key and X at the same time to open the quick-access menu.

Click Device Manager.

In Batteries section, right-click on your battery driver, commonly it’s Microsoft  ACPI-Compliant Control Method Battery. Then click Uninstall device.

Restart the PC the drivers would automatically install again.

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter, and can fix any detected issues. You may try restarting your computer and charge your battery again.

Also, Try performing a hard reset on your laptop and check if it helps.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

   NOTE: 

   If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Lastly, try running a battery test from the F2 system diagnostics page under the component test.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know how it goes!

Take Care! 🙂

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[MikeP9]

The battery is all the way discharged. I wont be able to try your solution until I can charge it. The only advice Ive found is to buy a cheap used G6 to serve as a charger.  It wont power on with just the chord.  Do you know another way to charge a battery?  Thanks. 

[Raj1788]

@MikeP9

This is a hardware issue, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!